Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.
The business offers Independent Living, Assisted Living, and Memory Care in North Haven with on-site wellness, physical therapy, occupational therapy, and horticulture therapy. The company states it has been voted Best Assisted Living and Best Memory Care by U.S. News and World Report. Review evidence is limited to published information; no individual customer reviews were available to assess actual care quality or resident experience.
Based on limited recent reviews, so treat this as low-confidence.
Most residents and families describe The Landing as warm and well-staffed, with genuine care across all departments and clean, attractive spaces that encourage social connection. Food quality divides opinion, Wi-Fi troubles frustrate some, and a handful of serious complaints about neglect and care gaps warrant careful follow-up before enrollment.
Most patients and families praise Montowese's cleanliness, friendly staff, and strong physical therapy results. One reviewer regained mobility lost for 30 years; another's mother settled in comfortably. However, serious gaps emerge: a discharged patient developed an infection after early removal of wound care with no follow-up instructions; staff ignored family calls and said the patient was "not their problem" after discharge, leading to hospitalization. Another family reported a full day without meals and staff who were dismissive. Night-time calls go unanswered despite emergencies being common in this setting. Staff turnover and responding to family concerns remain inconsistent. When care works, it genuinely works-physical therapists are consistently praised, meals are thoughtful, and the grounds are maintained well. Yet the facility appears unprepared for some admissions and struggles with basic communication, particularly around discharge planning and after-hours responsiveness.
Families consistently report warm, attentive staff who help residents thrive in activities and outings. Skilled at easing difficult transitions from hospitals, they coordinate medical care thoughtfully. Housekeeping lapses recur in complaints, particularly in memory care bathrooms and common areas; some residents waited too long for bathroom assistance.
Last updated 2026-09-20