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Montowese Center for Health & Rehabilitation

Updated 2026-09-20 · 3,996 reviewed · 51 listed · Scored from 216 Google reviews · How we rank ›

4.0(216) 69 composite score See reviews on Google ✓ Google-verified
Skilled Nursing with Memory CareAlzheimer's & Dementia CareAdult Day ProgramsMemory Care Assisted Living
Montowese Center for Health & Rehabilitation
Location
North Haven
Services
Skilled Nursing with Memory Care, Alzheimer's & Dementia Care, Adult Day Programs
Reviews
216
Ranking
#12 in Skilled Nursing with Memory Care
Best for
patients needing post-acute rehab with strong physical therapy and clean facilities

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do recent reviews say?

Most patients and families praise Montowese's cleanliness, friendly staff, and strong physical therapy results. One reviewer regained mobility lost for 30 years; another's mother settled in comfortably. However, serious gaps emerge: a discharged patient developed an infection after early removal of wound care with no follow-up instructions; staff ignored family calls and said the patient was "not their problem" after discharge, leading to hospitalization. Another family reported a full day without meals and staff who were dismissive. Night-time calls go unanswered despite emergencies being common in this setting.

Staff turnover and responding to family concerns remain inconsistent. When care works, it genuinely works-physical therapists are consistently praised, meals are thoughtful, and the grounds are maintained well. Yet the facility appears unprepared for some admissions and struggles with basic communication, particularly around discharge planning and after-hours responsiveness.

Praised for
  • clean facility
  • friendly and attentive staff
  • strong physical therapy
  • good food and dining
  • welcoming environment
Watch-outs
  • poor discharge coordination and follow-up care
  • inconsistent quality and understaffing
  • unresponsive to phone calls and family concerns
  • kitchen service lapses
compassionate-staffclean-facilityattentive-carefriendly-caregivershigh-turnoverpoor-communicationunresponsive-management
Best for: patients needing post-acute rehab with strong physical therapy and clean facilities
Think twice if: discharge coordination and after-hours responsiveness are weak; families report unresponsive management and poor follow-up care

What are they good at?

  • strong physical therapy outcomes
  • well-maintained clean facility
  • attentive direct care staff
  • varied menu and good meals

Worth knowing

  • Glen named as attentive nurse for a long-term patient
  • maintenance standards praised by a reviewer in the facility maintenance field
  • PT department consistently noted for quality
  • early wound vac removal led to infection without post-discharge instructions
  • night-time phone calls go unanswered
  • kitchen left a patient without food for a full day

What reviews say by service

Skilled Nursing with Memory Care
Strong physical therapy outcomes; discharge planning and after-hours responsiveness are serious gaps
Alzheimer's & Dementia Care
Staff described as attentive and calm environment noted, but no detailed reviews specific to dementia care
Adult Day Programs
No review evidence speaks to this service
Memory Care Assisted Living
Long-term residents praised for feeling cared for; families report staff are friendly and proactive

How it compares

  • Rated 4 against a 4.24 average across the 42 skilled nursing with memory care businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How we scored this

How We Score
Star rating 35
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
137
4
27
3
1
2
11
1
40

FAQ

Are the grounds and facility clean?
Yes. Multiple recent reviews describe the facility as very clean and well-organized. One reviewer noted beautiful grounds with a fountain.
Is physical therapy available?
Yes. Physical therapists are consistently praised; one reviewer reported regaining ability to do things they hadn't done in 30 years.
What happens after discharge?
Families report discharge planning is inconsistent. One patient was discharged without VNA setup or wound care instructions and became hospitalized with an infection.
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Last updated 2026-09-20