Business data from Google Business Profile, checked 2026-09-20.
Five-star reviews consistently name specific staff-Flora, Rosa, Kristine, Joan, Ceny-for going beyond standard care with genuine attention and respect. Recreation programming and recent facility improvements under new administration draw praise. However, one-star reviews from the past year allege systematic neglect, medication errors, missing supplies, pest infestations, and cases where patients fell or were mishandled. The gap between enthusiastic recent patient testimonies and detailed accounts of dangerous care failures over the same period raises serious questions about consistency and what visitors actually observe versus reported incidents.
A 2.4-star rating across 39 reviews reflects this divide: 23% five-star versus 64% one/two-star. Some reviewers credit facility improvements, yet recent complaints of unresponsive management and staff turnover persist. Families considering admission should insist on visiting unannounced, speaking directly to the Director of Nursing, and reviewing any state inspection records.
Most reviewers rate this home poorly, citing security gaps, poor conditions, and lack of oversight from health authorities. One recent review praises staff care, but historical complaints about management and facility standards persist.
Visitors consistently describe a spotless, hotel-quality setting where staff greet residents and families warmly. Employees anticipate resident needs (like easing goodbyes) and residents take part in exercise, excursions, and social activities. One older complaint about a front desk staff member stands out against otherwise strong praise.
Positive experiences centre on staff warmth, clean standards, and attentive care during memory and end-of-life transitions. Negative reviews describe delayed responses to patient needs, neglected personal care, and frustration with administration, particularly during short-term rehab stays.
Last updated 2026-09-20