Greater New Haven Memory Care Memory Care Guide
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The Landing of North Haven

Updated 2026-09-20 · 3,996 reviewed · 51 listed · Scored from 40 Google reviews · How we rank ›

4.0(40) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Skilled Nursing with Memory CareMemory Care Assisted LivingAdult Day ProgramsAlzheimer's & Dementia Care
The Landing of North Haven
Location
North Haven
Services
Skilled Nursing with Memory Care, Memory Care Assisted Living, Adult Day Programs
Reviews
40
Best for
Active seniors and families seeking community, activities, and transparent staff communication during transition into assisted living.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do recent reviews say?

Most residents and families describe The Landing as warm and well-staffed, with genuine care across all departments and clean, attractive spaces that encourage social connection. Food quality divides opinion, Wi-Fi troubles frustrate some, and a handful of serious complaints about neglect and care gaps warrant careful follow-up before enrollment.

Praised for
  • compassionate and attentive staff
  • clean, well-maintained facility
  • varied activities and engagement
  • welcoming transition and move-in support
Watch-outs
  • food quality inconsistent
  • Wi-Fi and cell reception problems
  • care lapses and hygiene incidents reported
  • transparency on memory care pricing and hidden costs
compassionate-staffattentive-careclean-facilitywarm-homelike-environmentengaging-activitiespersonalized-care-plansfamily-involvement-encouragedfood-quality-poor
Best for: Active seniors and families seeking community, activities, and transparent staff communication during transition into assisted living.
Think twice if: Investigate care quality and incident response carefully; ask directly about Wi-Fi reliability and food consistency before committing.

What are they good at?

  • Staff attentiveness across all roles (front desk, drivers, housekeeping, nursing)
  • Clean, bright facility with no odor complaints from most reviewers
  • Robust activity calendar and on-site amenities (gym, spa, bistro, wellness programs)
  • Smooth move-in and transition support

Worth knowing

  • Staff named: Pat, Allie, Ashley (head nurse), Chef Katy, Cameron, Susan
  • Memory Care unit (OPAL) praised for attentiveness but subject of some care complaints
  • Weekly housekeeping in apartments
  • On-site services include hairdresser, physical therapy, occupational therapy, horticulture therapy, dental exams, eye exams
  • Move-in support includes picture hanging and room setup assistance
  • Restaurant-quality dining option; birthday luncheons available
  • Breakfast available anytime for residents with preferences

What reviews say by service

Memory Care Assisted Living
Staff praised for warmth and attentiveness; one complaint of substandard cleaning in memory care unit.
Alzheimer's & Dementia Care
OPAL memory care unit generally well-regarded for attentive staff; one severe complaint alleges neglect and hygiene failures.
Skilled Nursing with Memory Care
Head nurse Ashley noted for prompt responsiveness; concerns raised about care gaps in memory unit oversight.
Adult Day Programs
Residents consistently engage in varied activities including fitness classes, games, horticulture, shopping, and bowling.

How it compares

  • Rated 4 against a 4.29 average across the 48 memory care assisted living businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

How we scored this

How We Score
Star rating 41
Review volume 70
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
25
4
5
3
3
2
0
1
7

FAQ

What is included in the memory care pricing?
Memory Care starts from $7,700 monthly according to their website, but one reviewer noted surprise charges for additional 24-hour watch care, so clarify what is included before signing.
Do residents have reliable internet and cell service?
Multiple reviewers report ongoing Wi-Fi and cell reception problems that have not been fully resolved, despite the facility's awareness.
What dining and food options are available?
On-site bistro and restaurant; breakfast served anytime; special event catering available. Food quality is described as ranging from average to very good; ask about sample menus.
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The business offers Independent Living, Assisted Living, and Memory Care in North Haven with on-site wellness, physical therapy, occupational therapy, and horticulture therapy. The company states it has been voted Best Assisted Living and Best Memory Care by U.S. News and World Report. Review evidence is limited to published information; no individual customer reviews were available to assess actual care quality or resident experience.

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Montowese Center for Health & Rehabilitation

4.0(216)✓ Google-verified

Most patients and families praise Montowese's cleanliness, friendly staff, and strong physical therapy results. One reviewer regained mobility lost for 30 years; another's mother settled in comfortably. However, serious gaps emerge: a discharged patient developed an infection after early removal of wound care with no follow-up instructions; staff ignored family calls and said the patient was "not their problem" after discharge, leading to hospitalization. Another family reported a full day without meals and staff who were dismissive. Night-time calls go unanswered despite emergencies being common in this setting. Staff turnover and responding to family concerns remain inconsistent. When care works, it genuinely works-physical therapists are consistently praised, meals are thoughtful, and the grounds are maintained well. Yet the facility appears unprepared for some admissions and struggles with basic communication, particularly around discharge planning and after-hours responsiveness.

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Skyview Center
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Skyview Center

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Skyview delivers strong rehabilitation and compassionate care for many residents; physical therapy staff earn consistent praise, and families report meaningful recovery gains. However, serious gaps in respiratory monitoring and medication procedures have endangered residents, and a small share of reviews cite unprofessional management interactions and uneven staff competence. The 3.6-star rating and divided review split reflect this volatility.

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Last updated 2026-09-20