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The Landing of North Haven

Updated 2026-08-20 · 4,067 reviewed · 53 listed · Scored from 40 Google reviews · How we rank ›

4.0(40) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Memory Care Assisted LivingAlzheimer's & Dementia CareSkilled Nursing with Memory CareAdult Day Programs
The Landing of North Haven
Services
Memory Care Assisted Living, Alzheimer's & Dementia Care, Skilled Nursing with Memory Care
Reviews
40

What recent reviews say

Most residents and families describe The Landing as warm and well-staffed, with genuine care across all departments and clean, attractive spaces that encourage social connection. Food quality divides opinion, Wi-Fi troubles frustrate some, and a handful of serious complaints about neglect and care gaps warrant careful follow-up before enrollment.

Praised for
  • compassionate and attentive staff
  • clean, well-maintained facility
  • varied activities and engagement
  • welcoming transition and move-in support
Watch-outs
  • food quality inconsistent
  • Wi-Fi and cell reception problems
  • care lapses and hygiene incidents reported
  • transparency on memory care pricing and hidden costs
compassionate-staffattentive-careclean-facilitywarm-homelike-environmentengaging-activitiespersonalized-care-plansfamily-involvement-encouragedfood-quality-poor
Best for: Active seniors and families seeking community, activities, and transparent staff communication during transition into assisted living.
Think twice if: Investigate care quality and incident response carefully; ask directly about Wi-Fi reliability and food consistency before committing.

Strengths

  • Staff attentiveness across all roles (front desk, drivers, housekeeping, nursing)
  • Clean, bright facility with no odor complaints from most reviewers
  • Robust activity calendar and on-site amenities (gym, spa, bistro, wellness programs)
  • Smooth move-in and transition support

Worth knowing

  • Staff named: Pat, Allie, Ashley (head nurse), Chef Katy, Cameron, Susan
  • Memory Care unit (OPAL) praised for attentiveness but subject of some care complaints
  • Weekly housekeeping in apartments
  • On-site services include hairdresser, physical therapy, occupational therapy, horticulture therapy, dental exams, eye exams
  • Move-in support includes picture hanging and room setup assistance
  • Restaurant-quality dining option; birthday luncheons available
  • Breakfast available anytime for residents with preferences

What reviews say by service

Memory Care Assisted Living
Staff praised for warmth and attentiveness; one complaint of substandard cleaning in memory care unit.
Alzheimer's & Dementia Care
OPAL memory care unit generally well-regarded for attentive staff; one severe complaint alleges neglect and hygiene failures.
Skilled Nursing with Memory Care
Head nurse Ashley noted for prompt responsiveness; concerns raised about care gaps in memory unit oversight.
Adult Day Programs
Residents consistently engage in varied activities including fitness classes, games, horticulture, shopping, and bowling.

How it compares

  • Rated 4 against a 4.35 average across the 50 memory care assisted living businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

How we scored this

How We Score
Star rating 42
Review volume 70
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
25
4
5
3
3
2
0
1
7

Common questions

What is included in the memory care pricing?
Memory Care starts from $7,700 monthly according to their website, but one reviewer noted surprise charges for additional 24-hour watch care, so clarify what is included before signing.
Do residents have reliable internet and cell service?
Multiple reviewers report ongoing Wi-Fi and cell reception problems that have not been fully resolved, despite the facility's awareness.
What dining and food options are available?
On-site bistro and restaurant; breakfast served anytime; special event catering available. Food quality is described as ranging from average to very good; ask about sample menus.
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Last updated 2026-08-20