Arden Care Center
Staff are genuinely attentive and the facility has undergone notable recent improvements in cleanliness and upkeep, with visitors commenting on transformation under new ownership. Nursing, therapy, and kitchen teams regularly go above and beyond. However, the memory care unit has serious maintenance lapses, hygiene standards remain uneven across units, and some residents report long periods of inactivity without structured engagement throughout the day. Arden's strongest asset is its people: named staff like Rulanda Simao, Bertha, and Kimberly Phulgence are consistently praised for kindness and responsiveness. The courtyard is well-used by families. But oversight gaps mean cleanliness and resident supervision vary; unhappy families mention soiled clothing left visible, unheated meals, and patients left unattended outdoors. Better processes needed to sustain improvements.
