Greater New Haven Memory Care Guide
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Arden Care Center

Updated 2026-08-20 · 4,067 reviewed · 53 listed · Scored from 137 Google reviews · How we rank ›

3.6(137) 62 composite score See reviews on Google ✓ Google-verified
Alzheimer's & Dementia CareSkilled Nursing with Memory CareMemory Care Assisted LivingAdult Day Programs
Arden Care Center
Services
Alzheimer's & Dementia Care, Skilled Nursing with Memory Care, Memory Care Assisted Living
Reviews
137

What recent reviews say

The facility has visibly improved under new management, with many visitors noting it is now clean and welcoming. Staff like Rulanda Simao, Kimberly Phulgence, and Bertha earn consistent praise for attentiveness and care.

However, the memory care unit on the 4th floor has serious cleanliness lapses: soiled bathrooms, dirty floors, and urine odor. Residents lack structured daytime activities beyond meals and bed rest. One 1-star review cited an emergency 911 call due to lack of care. The facility is in transition.

Praised for
  • attentive staff
  • clean facility
  • excellent care
  • friendly atmosphere
  • recent improvement
Watch-outs
  • bathroom cleanliness issues on memory care unit
  • inadequate supervision of residents
  • cold food
  • lack of activities
  • maintenance failures
compassionate-staffattentive-careclean-facilityfriendly-caregiversodor-cleanliness-issuesunderstaffedslow-response-to-emergencies
Best for: Families whose relatives need short-term rehab or are early-stage memory care in a social, improving environment.
Think twice if: Memory care unit sanitation is unreliable; residents report insufficient activity engagement and cold meals.

Strengths

  • Staff attentiveness and warmth
  • recent facility improvements
  • physical therapy highly regarded
  • on-site food accommodated to requests

Worth knowing

  • Rulanda Simao, Kimberly Phulgence, and Bertha named as standout staff members
  • New ownership reported within last year; facility described as transformed from prior reputation
  • Physical therapy staff praised for attentiveness and humor
  • 4th floor memory care unit cited for poor bathroom maintenance and urine odor
  • Residents lack structured activities after 2pm; residents remain in bed during daytime

What reviews say by service

Memory Care Assisted Living
Staff attentiveness praised; cleanliness inconsistent on 4th floor memory unit.
Alzheimer's & Dementia Care
Care quality varies; one visitor noted soiled resident clothing and bathroom filth on memory care floor.
Skilled Nursing with Memory Care
Physical therapy staff highly regarded; nursing care praised by some but one 1-star review cited failure to respond necessitating 911 call.
Adult Day Programs
Limited evidence; one review notes no structured activities after 2pm.

How it compares

  • Rated 3.6 against a 4.3 average across the 46 skilled nursing with memory care businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How we scored this

How We Score
Star rating 14
Review volume 93
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
75
4
9
3
10
2
7
1
36

Common questions

Are the bathrooms clean on the memory care unit?
Recent reviews describe dirty bathrooms with urine odor on the 4th floor memory care unit, with maintenance not properly cleaning after spills.
What are the staff like?
Visitors consistently name staff members Rulanda Simao, Kimberly Phulgence, and Bertha as attentive, friendly, and supportive. One visitor noted a staff member's energy and positive attitude after 7 months of employment.
Has the facility changed recently?
Yes. Multiple recent reviews note significant improvements in cleanliness and atmosphere under new ownership within the past year, though the memory care unit still has cleaning issues.
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Last updated 2026-08-20