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Coachman Square at Woodbridge

Updated 2026-09-20 · 3,996 reviewed · 51 listed · Scored from 39 Google reviews · How we rank ›

4.6(39) 70 composite score See reviews on Google ✓ Google-verified
Memory Care Assisted LivingSkilled Nursing with Memory CareAlzheimer's & Dementia CareAdult Day Programs
Coachman Square at Woodbridge
Location
Woodbridge
Services
Memory Care Assisted Living, Skilled Nursing with Memory Care, Alzheimer's & Dementia Care
Reviews
39
Ranking
#17 in Memory Care Assisted Living
Best for
Families seeking warm, engaged community care who can manage transportation independently or supplement with private assistance.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do recent reviews say?

Residents and families consistently report a warm community atmosphere with attentive, caring staff who build genuine connections. Spacious apartments, quality food, and active programming stand out. However, persistent staffing constraints compromise promised care levels, billing communication remains difficult, and outings face corporate cost-cutting. One family experienced a serious fall resulting in death; another struggled with diet adherence and mental health support during respite care.

Praised for
  • warm, welcoming staff culture
  • spacious, clean facilities
  • diverse activities and engagement
  • skilled care for cognitive decline
  • Lesley Pearson's personal service
Watch-outs
  • understaffing limits assistance level
  • transportation restrictions and extra charges
  • inconsistent dietary accommodations
  • communication barriers in billing and management
  • respite care gaps and limited mental health access
compassionate-staffattentive-careclean-facilitysafe-secure-environmentunderstaffedpoor-communicationengaging-activitiespersonalized-care-plansfriendly-caregiversfamily-involvement-encouragedwarm-homelike-environment
Best for: Families seeking warm, engaged community care who can manage transportation independently or supplement with private assistance.
Think twice if: Residents needing frequent outings, mental health support, specialized diets, or those concerned about staffing ratios should clarify service scope and billing practices before admission.

What are they good at?

  • Warm, community-focused atmosphere with staff who know residents
  • Spacious apartments and well-maintained grounds
  • Active engagement programs and quality dining
  • Experienced staff familiar with cognitive decline care

Worth knowing

  • Lesley Pearson, Director of Community Relations, praised repeatedly for welcoming tours and knowledge
  • Staff member assists residents with shopping and salon visits
  • Monthly fees reported at 8-12k; transportation to appointments may incur extra charges
  • One family reported resident fall resulting in spinal fracture and death; another noted limited mental health services during respite stay
  • One-star reviewer documented years of billing communication failures and staff unreachability

What reviews say by service

Memory Care Assisted Living
Warm, familiar staff handle residents with cognitive decline well, though understaffing affects promised care level.
Skilled Nursing with Memory Care
One family praised skilled staff for cognitive decline care; another family's respite stay involved fall incident and limited mental health support.
Adult Day Programs
Engaging activity calendar with exercise, music, crafts, trips, and entertainment; outings reportedly cancelled due to corporate cost concerns.
Alzheimer's & Dementia Care
Staff described as skilled and experienced with cognitive decline; one long-term family praised personalized attention and care.

How it compares

  • Rated 4.6 against a 4.29 average across the 48 memory care assisted living businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

How we scored this

How We Score
Star rating 65
Review volume 70
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
31
4
4
3
3
2
0
1
1

FAQ

What is included in the monthly fee?
Staff describe assistance, meals, housekeeping, laundry, activities, and fitness access as included; however, transportation to outside appointments may incur additional charges.
How do I reach billing or management?
Multiple recent reviews report chronic difficulty reaching billing staff and management by phone; one family documented 20+ unanswered calls and unprocessed payments over years.
What activities and outings are available?
A full calendar of exercise, music, crafts, shopping trips, and entertainment is offered, though families report outings are sometimes cancelled due to staffing or cost constraints.
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Last updated 2026-09-20