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Autumn Lake Healthcare at The Willows

Updated 2026-09-20 · 3,996 reviewed · 51 listed · Scored from 64 Google reviews · How we rank ›

3.5(64) 59 composite score See reviews on Google ✓ Google-verified
Memory Care Assisted LivingSkilled Nursing with Memory CareAdult Day ProgramsAlzheimer's & Dementia Care
Autumn Lake Healthcare at The Willows
Location
Woodbridge
Services
Memory Care Assisted Living, Skilled Nursing with Memory Care, Adult Day Programs
Reviews
64
Ranking
#25 in Memory Care Assisted Living
Best for
Short-term rehabilitation patients needing quality physical therapy and intensive staff supervision during stays.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do recent reviews say?

Autumn Lake receives strong marks for its physical space, therapy services, and standout staff members like nurses Twan and Evelyn, yet families consistently report alarming gaps in everyday care: residents left unattended, food uneaten, call buttons ignored for hours, and missing belongings. The facility's care quality appears heavily dependent on which caregiver arrives, creating an unpredictable experience. Recent one-star reviews detail serious safety concerns, including delayed emergency response and apparent lapses in patient monitoring.

Praised for
  • compassionate individual caregivers
  • clean, attractive facility
  • responsive physical therapy
  • attentive nursing when present
  • warm, homelike environment
Watch-outs
  • inconsistent aide quality and hygiene practices
  • slow response to call buttons
  • medication management issues
  • poor communication with families
  • neglect and lack of supervision
compassionate-staffclean-facilityunderstaffedhigh-turnoverpoor-communicationunresponsive-managementslow-response-to-emergenciesfriendly-caregivers
Best for: Short-term rehabilitation patients needing quality physical therapy and intensive staff supervision during stays.
Think twice if: Families should monitor closely: reviews report call-button delays, inconsistent aide responsiveness, medication confusion, and communication difficulties. Do not assume staffing consistency.

What are they good at?

  • dedicated physical therapy team
  • attractive, clean facility
  • named standout caregivers praised across reviews

Worth knowing

  • Nurse Twan credited with saving a long-term resident's life
  • Physical therapist team moved patient from wheelchair to independent walker use
  • Social worker Danielle praised for long-term care support
  • Night aide Evelyn repeatedly named as exceptionally attentive
  • Daytime aides Kenya and housekeeping aide Renee also individually praised
  • Call button response times reported as one hour or longer in complaints
  • Residents found unsupervised during critical care needs
  • Medication coordination issues between facility and hospital noted

What reviews say by service

Skilled Nursing with Memory Care
Physical therapy highly praised; nursing inconsistent-attentive in some cases, neglectful in others.
Memory Care Assisted Living
Families report monitoring struggles for residents unable to communicate or with dementia; food intake unmonitored.
Adult Day Programs
No clear evidence in reviews.
Alzheimer's & Dementia Care
Safety concerns noted; positioning and nutrition support inconsistent across caregivers.

How it compares

  • Rated 3.5 against a 4.29 average across the 48 memory care assisted living businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How we scored this

How We Score
Star rating 15
Review volume 79
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
34
4
6
3
1
2
1
1
22

FAQ

Are there named caregivers I should ask for?
Reviewers specifically request night aide Evelyn, daytime aides Kenya, nurse Twan, social worker Danielle, and housekeeping aide Renee. Physical therapy staff are consistently praised.
How quickly do staff respond to call buttons?
Responses vary widely. Some reviews report immediate response; others describe waiting over an hour. This unpredictability is a recurring complaint.
Can families visit their loved ones?
Visiting hours are listed as 8am–8pm, though one reviewer reported difficulty getting this information. Staff may not buzz in visitors promptly after 6pm.
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Last updated 2026-09-20