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Autumn Lake Healthcare at The Willows

Updated 2026-08-20 · 4,067 reviewed · 53 listed · Scored from 63 Google reviews · How we rank ›

3.5(63) 59 composite score See reviews on Google ✓ Google-verified
Memory Care Assisted LivingSkilled Nursing with Memory CareAlzheimer's & Dementia CareAdult Day Programs
Autumn Lake Healthcare at The Willows
Services
Memory Care Assisted Living, Skilled Nursing with Memory Care, Alzheimer's & Dementia Care
Reviews
63

What recent reviews say

Autumn Lake draws strong praise for its physical therapy, named staff compassion (nurses Twan, Evelyn, Fred, aides Kenya and Renee), and attractive grounds. Yet reviews split sharply: serious complaints include an aide's slow response to a resident's medical emergency (patient died an hour later), inconsistent personal hygiene care, missing clothing despite name tags, and difficulty reaching staff by phone. Families report both genuine recovery success and deep frustration with attentiveness gaps.

Recent shift: No clear trend; mixed reviews span the full timeline. Early five-star accounts (2021-2022) mirror recent ones (2024), as do one-star complaints spanning years. The 3.5 average and 54% five-star, 35% one/two-star split suggest persistent consistency rather than deterioration or improvement.

Praised for
  • compassionate, experienced staff (named)
  • skilled physical therapy
  • clean, attractive facility
  • prompt call button response
  • family communication
Watch-outs
  • inconsistent aide quality and attitude
  • medication management delays
  • poor communication by phone
  • understaffing during critical moments
  • clothing and personal item loss
compassionate-staffattentive-careclean-facilityunderstaffedpoor-communicationfriendly-caregiversslow-response-to-emergencies
Best for: Short-term rehab patients prioritizing physical therapy and recovery outcomes.
Think twice if: Family members concerned about consistent aide quality, medication coordination, phone accessibility, or close monitoring during acute care moments.

Strengths

  • Physical therapy team rated highly for expertise and patient outcomes
  • Named compassionate staff (nurses, aides, housekeeping)
  • Clean, well-maintained facility
  • Prompt call button response (when available)

Worth knowing

  • Named staff praised: nurses Twan and Fred, aides Evelyn and Kenya, social worker Danielle, housekeeping Renee
  • Physical therapy credited with helping patients transition from wheelchair to walker
  • One reviewer documented aide arriving one hour after call button
  • One reviewer reported missing clothes despite name tags
  • One family described slow emergency response (no nurse in room, EMTs noted missing medical chart)
  • Medication management flagged as ongoing frustration point

What reviews say by service

Skilled Nursing with Memory Care
Short-term rehab praised for PT outcomes; long-term care hampered by inconsistent aide attention and medication delays.
Memory Care Assisted Living
Reviewed positively by families of residents; one reviewer cautioned against dismissing family concerns about dementia patients' safety.
Adult Day Programs
No review evidence specific to this service.

How it compares

  • Rated 3.5 against a 4.35 average across the 50 memory care assisted living businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

How we scored this

How We Score
Star rating 16
Review volume 78
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
34
4
6
3
1
2
1
1
21

Common questions

What are the visiting hours?
8am to 8pm. After 6pm the doors lock, but staff will buzz visitors in (though wait times vary by review account).
Do you offer physical therapy?
Yes. Multiple reviewers credit PT staff with high-quality rehab outcomes, including helping patients transition from wheelchair mobility.
How quickly do staff respond to call buttons?
Responses vary widely by reviewer. Some describe staff arriving within minutes; others report waits of an hour or longer.
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Last updated 2026-08-20