37 low data
St Regis Health Center
5.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Skilled Nursing with Memory CareMemory Care Assisted Living
Advanced Center For Nursing And Rehabilitation
Skilled Nursing with Memory CareMemory Care Assisted LivingAdult Day ProgramsAlzheimer's & Dementia Care
- Services
- Skilled Nursing with Memory Care, Memory Care Assisted Living, Adult Day Programs
- Reviews
- 167
What recent reviews say
Staff turnover and leadership issues create a divided experience. Lower-level nursing and therapy teams receive consistent praise for attentiveness and compassion, particularly Stephanie Bates (social worker) and Todd (physical therapist). However, management does not engage with complaints, supervisors rarely appear on floors, equipment repairs drag on for months, and some residents report missed showers or slow aide response. Multiple families note the facility would struggle without Stephanie's advocacy. Safety concerns (a resident with a failed wandering bracelet) and understaffing worries surface in recent reviews. The 65% five-star rating reflects strong individual care experiences, but the 19% one-star complaints and negative word-of-mouth suggest systemic problems in oversight and accountability that deter longer-term placements.
Praised for
- dedicated social worker (Stephanie Bates)
- responsive nursing staff
- friendly and helpful nurses
- personalized attention
- effective physical therapy
Watch-outs
- unresponsive management and leadership
- inconsistent aide response to call bells
- understaffing among care assistants
- patient safety lapses
- inadequate bathing facilities
attentive-carecompassionate-stafffriendly-caregiversunderstaffedpoor-communicationunresponsive-managementslow-response-to-emergencies
Best for: Short-term rehabilitation after hospitalization, families prioritizing direct nursing attention.
Think twice if: Longer-term placements or residents without family on-site advocacy; management does not respond to complaints, and some aides are inattentive.
Strengths
- Stephanie Bates provides exceptional social work advocacy
- Physical therapy team (Todd) delivers personalized recovery support
- Nursing staff responsive and compassionate on select units
- Facility capable of intensive post-hospital rehabilitation
Worth knowing
- Stephanie Bates, Director of Social Services/Social Work: helps arrange outside medical appointments, advocates for resident needs, handles personal paperwork and phone setup
- Todd, Physical Therapist: delivers consistent one-on-one therapy progress checks; praised for methodical recovery guidance
- Sylvan Unit (multi-floor operation with units including S-3)
- Room shortages and equipment delays (one wheelchair issue unresolved for 3 months)
- Nursing Aides noted by name (Yvonne, Deb, Charmaine) for attentiveness on certain shifts; others cited as phone-focused and slow to call bells
- Supervising Nurse Corrine mentioned as supportive
- Former Director Jacqueline no longer present; newer director Destiny noted as making positive changes
- Hospital bed and daily room/bathroom cleaning standard for stays
What reviews say by service
- Skilled Nursing with Memory Care
- Physical therapy and nursing care praised for responsiveness; safety and aide supervision gaps raise concerns.
- Memory Care Assisted Living
- Wandering-bracelet failure and inadequate supervision of memory-care residents reported; care quality depends on shift and staff member.
- Adult Day Programs
- No review evidence for this service.
- Alzheimer's & Dementia Care
- Safety issues with wandering residents; no detail on memory-specific programming.
How it compares
- Rated 4.1 against a 4.3 average across the 46 skilled nursing with memory care businesses listed here.
- Has more Google reviews than 96% of the businesses in this directory.
How we scored this
How We Score Star rating 42
Review volume 97
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Rating breakdown
5
109
4
23
3
3
2
1
1
31
Common questions
- Who is Stephanie Bates and what can she help with?
- Stephanie Bates is Director of Social Services. Reviewers say she arranges doctor appointments, helps obtain phones and personal items, handles paperwork, and advocates strongly for resident needs.
- What happens if I'm recovering from surgery or injury?
- Physical therapy is one-on-one (Todd named as standout); nursing assists with mobility and wound care; rooms have hospital beds and daily cleaning. Food portions may be small; bringing your own snacks is an option.
- How long do recoveries typically take?
- Stays vary. One reviewer recovered from a hand injury over five months; another stayed six weeks after strokes. Timeline depends on your injury and therapy progress.
Similar memory care nearby
61
Grimes Center
4.0(31)✓ Google-verified
Grimes Center delivers strong physical and occupational rehabilitation, with patients and families consistently praising therapists and seeing real recovery after surgery. However, nursing and aide consistency is a problem: families report missed appointments because patients weren't dressed on time, medication delays, and inadequate monitoring that allowed falls. Staff demeanor varies widely, with some visits positive and others frustrating enough that family members felt unheard.
Skilled Nursing with Memory CareMemory Care Assisted Living
37 low data
Utopia Assisted Living Services
5.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Skilled Nursing with Memory CareMemory Care Assisted LivingAdult Day Programs