Is my family member at risk of wandering off unsupervised?

The facility uses safety bracelets, but at least one resident went missing despite wearing one within 24 hours of arrival. Family presence and frequent check-ins are advisable.

What physical therapy support is available?

Todd, the physical therapist, is named in reviews for intensive one-on-one therapy and daily check-ins. One resident regained hand use and mobility over five months with his guidance.

How quickly are maintenance requests handled?

One resident waited nearly three months for a chair repair flagged by occupational therapy. Responsiveness appears inconsistent.

Advanced Center For Nursing And Rehabilitation

Updated 2026-09-20 · 3,996 reviewed · 51 listed · Scored from 169 Google reviews · How we rank ›

4.1(169) 70 composite score See reviews on Google ✓ Google-verified

Memory Care Assisted LivingSkilled Nursing with Memory CareAdult Day ProgramsAlzheimer's & Dementia Care

Advanced Center For Nursing And Rehabilitation

Location: The Hill, New Haven
Services: Memory Care Assisted Living, Skilled Nursing with Memory Care, Adult Day Programs
Reviews: 169
Best for: Short-term rehabilitation stays with strong family involvement and advocacy on site.

Business data from Google Business Profile, checked 2026-09-20.

What do recent reviews say?

Dedicated frontline staff and physical therapists earn consistent praise from those who stay for rehabilitation. However, management responsiveness, aide availability, and patient supervision gaps create friction for families. One resident went missing within 24 hours despite a safety bracelet; another waited months for equipment repair. The facility clearly excels when individual caregivers like Stephanie Bates and Todd (physical therapy) take ownership, but this strength masks structural staffing and accountability issues that affect daily care quality.

Staff turnover, insufficient aides relative to patient load, and slow response to maintenance and administrative requests emerge as recurring concerns. Families report that escalating problems requires persistent follow-up rather than proactive resolution. Positive reviews often credit particular named staff members rather than the facility's systems, suggesting excellence depends on which team members are present on any given day.

Praised for

compassionate individual staff members
responsive nursing team
personal attention from social services
clean rooms and bathrooms
intensive physical therapy

Watch-outs

poor management accountability
inconsistent aide responsiveness
staffing shortages
safety supervision failures
food quantity insufficient

compassionate-staffattentive-careclean-facilityunderstaffedpoor-communicationunresponsive-managementfriendly-caregiversslow-response-to-emergencies

Best for: Short-term rehabilitation stays with strong family involvement and advocacy on site.

Think twice if: Families unable to visit frequently or advocate on-site. Long-term stays where consistent staffing and management follow-through matter most.

What are they good at?

Named therapists (Todd) and social workers (Stephanie Bates) recognized for going beyond basic care
intensive physical therapy outcomes
nursing staff responsiveness when present
daily room cleaning

Worth knowing

Stephanie Bates (Social Worker/Director of Social Services) named in multiple reviews for arranging appointments, scheduling, and personal advocacy
Todd (Physical Therapist) credited with intensive hand recovery and daily check-ins
Sylvan Unit (residential) mentioned
Safety bracelet for wandering prevention failed in at least one documented case
Chair repair took nearly three months
One-floor nursing team noted as less responsive than others
Nursing aides reported slow to answer call bells
Inadequate visitor restroom facilities

What reviews say by service

Skilled Nursing with Memory Care: Positive for intensive physical therapy with named therapist; safety and supervision gaps undermine confidence.
Memory Care Assisted Living: Staff praised for compassion, but one patient went missing within 24 hours despite safety bracelet.
Adult Day Programs: Limited review evidence; no clear data on this service.

How it compares

Rated 4.1 against a 4.24 average across the 42 skilled nursing with memory care businesses listed here.
Has more Google reviews than 96% of the businesses in this directory.

How we scored this

How We Score

Star rating 42

Review volume 97

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

110

FAQ

Is my family member at risk of wandering off unsupervised?: The facility uses safety bracelets, but at least one resident went missing despite wearing one within 24 hours of arrival. Family presence and frequent check-ins are advisable.
What physical therapy support is available?: Todd, the physical therapist, is named in reviews for intensive one-on-one therapy and daily check-ins. One resident regained hand use and mobility over five months with his guidance.
How quickly are maintenance requests handled?: One resident waited nearly three months for a chair repair flagged by occupational therapy. Responsiveness appears inconsistent.

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